Vector Solutions

Training and Solution Specialist

Job Locations US-CA-San Diego
ID
2020-1119
Category
Training and Solutions
Type
Regular Full-Time

Overview

At Vector Solutions, it is our distinct privilege to serve the everyday heroes who serve others – the engineers who keep our buildings safe, the manufacturers who make the products we use every day, the first responders who protect us, and the educators who take care of our children. Through our award-winning online education, safety compliance, and performance optimization solutions, our mission is to change the world by saving lives, inspiring professionals, and elevating performance.

Our extended Vector Solutions family has grown and evolved tremendously over the past 20 years, and we have no intentions of slowing down. Our creativity and drive have taken us from a handful of employees in Tampa, Florida to more than 400 team members all over the country. We believe in fostering a positive workplace culture that attracts talent, drives engagement, increases performance, and invests in employees’ happiness and satisfaction.

So, if you’re innovative, passionate about what you do, and driven by the need to push boundaries in order to serve the everyday heroes that serve all of us, then search for your forever career with us at Vector Solutions.

Responsibilities

  • Understands, articulates, teaches and implements product concepts, features, techniques and best practices.

  • Transfers and shares product knowledge through modern solution centers, user communities, knowledge bases, training solutions and curriculums.

  • Conducts live training with internal personnel and external customers through webinars and in person presentations.

  • Provides guidance to teams involved in core and ancillary product implementations, upgrades and solutions.

  • Has a thorough understanding of the company’s core product objectives and goals and applies expertise supporting the organizations strategic objectives.

  • Cultivates and maintains effective working relationships with work groups and team members.

  • Effectively multitasks across multiple projects and work groups.

  • Actively develops deeper expert knowledge through self-guided exploration, research and experimentation.

  • Communicates information effectively to diverse audiences.

  • Demonstrates excellent teamwork and interpersonal skills.

Qualifications

  • Bachelors degree or equivalent combination of education or experience
  • 5+ yrs. of experience in a technology or SaaS company especially a learning management system or e-learning system
  • Definitive authority on core product capabilities, features and functionality
  • Demonstrated effective sharing of expert knowledge
  • Proven ability to document the knowledge to benefit others
  • Development of training solutions and curriculums
  • Teaching and sharing the knowledge through organized training
  • Demonstrated self-guided development of deep Core product knowledge
  • Proven ability to validate core product functionality
  • Ability to apply the expert knowledge supporting the direction and vision of the organization
  • Provides guidance to work groups and teams delivering core and ancillary product solutions
  • Demonstrates full understanding and implementation of core product best practices
  • Proven ability to actively participate across multiple work groups
  • Experience with standard office software including document editors, spreadsheets, email, web conferencing, instant messaging
  • Ability to multitask and adapt to changing situations
  • Outstanding verbal and written communication skills
  • Experience with Salesforce, Confluence, Pendo and JIRA are a plus  
Benefits:
  • Medical, dental and vision coverage
  • 401(k) matching
  • Generous paid time off
  • 10 paid holidays
  • Professional development reimbursement
  • Casual work environment (ditch the suit & tie)
  • Unlimited access to over 5,500 online courses on all kinds of topics
  • Advancement opportunities and challenging career paths
  • Company social events
  • Philanthropic opportunities 

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