• Director of Account Management

    Job Locations US-FL-Tampa
    ID
    2019-1081
    Category
    Account Management
    Type
    Regular Full-Time
  • Overview

    At Vector Solutions, it is our distinct privilege to serve the everyday heroes who serve others – the engineers who keep our buildings safe, the manufacturers who make the products we use every day, the first responders who protect us, and the educators who take care of our children. Through our award-winning online education, safety compliance, and performance optimization solutions, our mission is to change the world by saving lives, inspiring professionals, and elevating performance.

    Our extended Vector Solutions family has grown and evolved tremendously over the past 20 years, and we have no intentions of slowing down. Our creativity and drive have taken us from a handful of employees in Tampa, Florida to more than 400 team members all over the country. We believe in fostering a positive workplace culture that attracts talent, drives engagement, increases performance, and invests in employees’ happiness and satisfaction.

    So, if you’re innovative, passionate about what you do, and driven by the need to push boundaries in order to serve the everyday heroes that serve all of us, then search for your forever career with us at Vector Solutions.

    Responsibilities

    • Directs the account management team to build and expand relationships with existing clients.
    • Develops strategy for the retention and growth of the existing client base while ensuring that the account management team delivers cost-efficient, quality service.
    • Determines short- and long-term resource requirements within the department
    • Develops and implements effective strategies including engagement for ensuring client retention
    • Develops and implements effective strategies to cross sell and upsell within existing accounts
    • Work with the marketing team to execute campaigns within the client base
    • Provide direction and paths to build multi-level relationships for large enterprise accounts
    • Identify and leverage sales enablement tools for best practices, solutions, and automation processes
    • Foster close, productive relations with other teams, especially marketing and direct sales counterparts required for partner targeting, pipeline development and sales execution
    • Proactively provide product feedback that can be utilized for future product enhancements and program developments related to the industry and customer needs
    • Ensure account management team is maintaining SFDC records of opportunities and contacts while providing routine communication about renewals, products, and programs
    • Coordinates projects between Account Management Department and other departments within organization to manage the time of the Account Manager team members
    • Works with the technical team to streamline processes for Account Manager
    • Review & approve all client agreements in terms of rate ranges, fees and contract terms in order to determine it confirms to the company’s standards as well as legal complianc
    • Manage escalated customer situations on behalf of team members (e.g. contract clarification/disputes or client support escalations
    • Work with A/R as a liaison on a client by client basis as it relates to invoice
    • Establishes Account Management goals and priorities based on company projections
    • Establish the Account Management Direction for the year and reassess as needed
    • Establishes measurable goals and KPIs for Account Managers
    • Runs weekly reports to oversee pipeline, call volume and call time
    • Manages and motivates staff (including: hiring, performance management, and recognition duties)
    • Develops or has major input into the development of overall account management sales targets and quotas
    • May be personally responsible for managing strategically important accounts
    • Create account strategies to drive sales across the business
    • Attracts recruit and hire top talent and maintain a high-performance team
    • Conduct performance evaluations and ensure timely feedback

    Qualifications

    • BA/BS degree in a related field preferred 
    • 4-5 years’ experience in a customer-facing, service-oriented leadership position focusing on relationship management.  
    • Proficient in Gmail and Google Docs, Microsoft Offices suite (Excel, Word, PowerPoint, Office), SFDC, and the ability to learn additional software.
    • Successful experience and confidence presenting new ideas to groups of managers and high-level executives.
    • A basic understanding of strategic business issues and the ability to match client problems with RedVector solutions.
    • Charismatic, assertive and possesses excellent interpersonal skills needed to develop strong business relationships with clients.
    • Service oriented attitude with a combination of terrific customer skills, attention to detail, and expertise in resolving customer issues quickly.
    • Excellent phone and conversational skills in addition to well-developed presentation and writing skills.
    • Thrives working in a team environment.
    • Excellent organization skills.

    Benefits:

    • Commission and bonus potential
    • Medical, dental and vision coverage
    • 401(k) matching
    • Generous paid time off
    • 10 paid holidays
    • Professional Development reimbursement
    • Company social events
    • Philanthropic opportunities

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