• Client Support Representative

    Job Locations US-FL-Tampa
    ID
    2019-1068
    Category
    Client Support
    Type
    Regular Full-Time
  • Overview

    At Vector Solutions, it is our distinct privilege to serve the everyday heroes who serve others – the engineers who keep our buildings safe, the manufacturers who make the products we use every day, the first responders who protect us, and the educators who take care of our children. Through our award-winning online education, safety compliance, and performance optimization solutions, our mission is to change the world by saving lives, inspiring professionals, and elevating performance.

    Our extended Vector Solutions family has grown and evolved tremendously over the past 20 years, and we have no intentions of slowing down. Our creativity and drive have taken us from a handful of employees in Tampa, Florida to more than 400 team members all over the country. We believe in fostering a positive workplace culture that attracts talent, drives engagement, increases performance, and invests in employees’ happiness and satisfaction.

    So, if you’re innovative, passionate about what you do, and driven by the need to push boundaries in order to serve the everyday heroes that serve all of us, then search for your forever career with us at Vector Solutions.

    Responsibilities

    • Act as the first point of contact (via email, phone, and live chat) for clients and provide outstanding service by responding quickly to all client requests, both internal and external, in a professional and timely manner.
    • Initiate and complete a variety of day-to-day tasks in support of Client Services’ efforts to effectively serve clients.
    • Adeptly utilize RedVectors’ internal Customer Relationship Management (CRM) and Ticketing Tool (ManageEngine) systems to manage client support requests.
    • Develop a strong knowledge of RedVectors’ web-based products and be able to align these solutions to meet the specific needs of each client.
    • Assist with administrative tasks and other special projects as needed.

    Qualifications

    • BA/BS degree is preferable with some experience in a service oriented or support role
    • Excellent phone and conversational skills, in addition to well-developed writing skills
    • Service oriented attitude with a combination of terrific customer skills, attention to detail, and expertise in resolving customer issues quickly
    • Strong work ethic, comfortable working independently with minimal supervision
    • Excellent time management, goal setting and prioritization capability
    • Thrives working in a team environment
    • Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), the Internet, and the ability to learn additional software
    • Must be able to wear many hats, have a positive attitude, and desire to take on additional responsibility
    • Excellent organization skills and the ability to adapt to new conditions, assignments, and deadlines

     

    Benefits:
    • Bonus Potential
    • Medical, dental and vision coverage
    • 401(k) matching
    • Generous paid time off
    • 10 paid holidays
    • Tuition reimbursement
    • Company social events
    • Philanthropic opportunities 

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