• Client Success Coordinator

    Job Locations US-OH-Cincinnati
    ID
    2019-1032
    Category
    Client Support
    Type
    Regular Full-Time
  • Overview

    At Vector Solutions, it is our distinct privilege to serve the everyday heroes who serve others – the engineers who keep our buildings safe, the manufacturers who make the products we use every day, the first responders who protect us, and the educators who take care of our children. Through our award-winning online education, safety compliance, and performance optimization solutions, our mission is to change the world by saving lives, inspiring professionals, and elevating performance.

    Our extended Vector Solutions family has grown and evolved tremendously over the past 20 years, and we have no intentions of slowing down. Our creativity and drive have taken us from a handful of employees in Tampa, Florida to more than 400 team members all over the country. We believe in fostering a positive workplace culture that attracts talent, drives engagement, increases performance, and invests in employees’ happiness and satisfaction.

    So, if you’re innovative, passionate about what you do, and driven by the need to push boundaries in order to serve the everyday heroes that serve all of us, then search for your forever career with us at Vector Solutions.

    The primary role of Client Success is to create and maintain strong client relationships through outstanding customer service. Client Success Coordinators contribute to this process by providing frontline customer support to clients, while also assisting senior team members. Responsibilities include responding to incoming support calls and emails, training and implementing new accounts, documenting client issues, creating help resources, product testing, and initiating outbound communication with clients. Team members in this position are responsible for a thorough understanding of our software products and must be comfortable engaging with clients through remote communication. Client Success Coordinators are members of the Client Success Team, which is a fast-paced, supportive environment.

    Responsibilities

    Responsibilities:
    • Responding to incoming support calls, emails, and cases.
    • Territory Manager for a specified region.
      • Works as the primary contact for administrators in the territory.
      • Responsible for implementation of new products and accounts within territory.
      • Must document all client correspondence.
      • Responsible for identifying and escalating major issues.
    • Hosting implementation webinars on a rotating schedule.
    • Testing new features as they are released, as directed by leadership.
    • Updating training materials, including written guides and video tutorials.
    • Assisting senior team members. 
    • Contributing to team projects as directed by leadership.

    Qualifications

    Requirements:

    • Ability to multitask and work well under pressure.
    • Ability to work in a team environment.
    • Strong work ethic and commitment to quality.
    • Excellent written and oral communication skills.
    • Customer service experience.
    • Efficiency in Microsoft Office.
    • Bachelors degree in Business, Communication or a closely related field.

    Benefits:

    • Medical, dental and vision coverage
    • 401(k) matching
    • Generous paid time off
    • 9 paid holidays
    • Tuition reimbursement
    • Company social events
    • Opportunities for philanthropic involvement

      *College students working towards their degree are strongly encouraged to apply.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed