At Vector Solutions, it is our distinct privilege to serve the everyday heroes who serve others – the engineers who keep our buildings safe, the manufacturers who make the products we use every day, the first responders who protect us, and the educators who take care of our children. Through our award-winning online education, safety compliance, and performance optimization solutions, our mission is to change the world by saving lives, inspiring professionals, and elevating performance.
Our extended Vector Solutions family has grown and evolved tremendously over the past 20 years, and we have no intentions of slowing down. Our creativity and drive have taken us from a handful of employees in Tampa, Florida to more than 400 team members all over the country. We believe in fostering a positive workplace culture that attracts talent, drives engagement, increases performance, and invests in employees’ happiness and satisfaction.
So, if you’re innovative, passionate about what you do, and driven by the need to push boundaries in order to serve the everyday heroes that serve all of us, then search for your forever career with us at Vector Solutions.
The primary role of Client Success is to create and maintain strong client relationships through outstanding customer service. Client Success Coordinators contribute to this process by providing frontline customer support to clients, while also assisting senior team members. Responsibilities include responding to incoming support calls and emails, training and implementing new accounts, documenting client issues, creating help resources, product testing, and initiating outbound communication with clients. Team members in this position are responsible for a thorough understanding of our software products and must be comfortable engaging with clients through remote communication. Client Success Coordinators are members of the Client Success Team, which is a fast-paced, supportive environment.