• Account Manager- Strategic Partnerships

    Job Locations US-CA-San Diego
    ID
    2019-1030
    Category
    Account Management
    Type
    Regular Full-Time
  • Overview

    At Vector Solutions, it is our distinct privilege to serve the everyday heroes who serve others – the engineers who keep our buildings safe, the manufacturers who make the products we use every day, the first responders who protect us, and the educators who take care of our children. Through our award-winning online education, safety compliance, and performance optimization solutions, our mission is to change the world by saving lives, inspiring professionals, and elevating performance.

    Our extended Vector Solutions family has grown and evolved tremendously over the past 20 years, and we have no intentions of slowing down. Our creativity and drive have taken us from a handful of employees in Tampa, Florida to more than 400 team members all over the country. We believe in fostering a positive workplace culture that attracts talent, drives engagement, increases performance, and invests in employees’ happiness and satisfaction.

    So, if you’re innovative, passionate about what you do, and driven by the need to push boundaries in order to serve the everyday heroes that serve all of us, then search for your forever career with us at Vector Solutions.

    The primary role of the Manager of Strategic Partnerships is to maintain and cultivate strong partner relationships through outstanding customer service, while expanding relationships through new opportunities with our web-based products and specialty course content. The Manager will work as a liaison between the Vice President and Director of Strategic Partnerships, the Director of Account Management and the Client Success Management Team to ensure key partnership account details are documented and plans to promote adoption of the program(s) are executed. This position is required to sit in the San Diego office. 
     

    Responsibilities

    Responsibilities:
    • Build and maintain partner relationships through excellent customer service for approximately 26 accounts.  
    • Develop communication and implementation strategies for new partnerships, including hosting webinars.
    • Oversee internal preparation for new partnerships: document specific goals and offerings, create new web sites and course bundles, enter Salesforce account details, provide promotional resources and establish Analytics Platform access.
    • Manage custom course projects specially designed for partner-sponsored accounts, including knowledge of the process and technology.
    • Work with Strategic Partnerships leadership and Marketing to craft partner-level communication based on specific business plans. 
    • Gain and share understanding of partner’s organization, business strategies, and decision-making structures in order to help partners reduce their largest loss drivers and expand relationships.
    • Work with the appropriate territory Client Success Managers/Coordinators to run email campaigns and webinars in promotion of our partnerships, with a focus on new or underutilizing accounts.
    • Oversee development of the Analytics platform, a data-driven platform that allows partners to track overall performance for their members, by documenting and prioritizing partner feedback.  
    • Attend industry-related conferences hosted or sponsored by our partners. 
    • Manage additional projects completed by support roles.  
    • Provide additional support to the Account Management Team where needed. 

    Qualifications

    Requirements: This position requires a BA/BS degree in a related field and 2-4 years’ experience in a customer-facing, service-oriented position focusing on relationship management.
    • Ability to perform in a self-managed environment; must be a "self-starter" with a drive to succeed.
    • Charismatic, assertive and possesses excellent interpersonal skills needed to develop strong business relationships with clients.
    • A moderate understanding of strategic business issues and the ability to match client problems with RedVector solutions.
    • Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
    • Must be comfortable with cold-calling and consistently mining for client contacts
    • Successful experience and confidence presenting new ideas to clients and high-level executives.
    • Service oriented attitude with a combination of outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
    • Excellent phone and conversational skills in addition to well-developed presentation and writing skills.
    • Strong work ethic and ability to work independently with minimal supervision.
    • Excellent organization skills.
    • Ability to adapt to new conditions, assignments, and deadlines.
    • Excellent time management, goal setting and prioritization capability.
    • Thrives working in a fast-paced, team environment.

    Benefits:

    • Uncapped commission potential
    • Medical, dental and vision coverage
    • 401(k) matching
    • Generous paid time off
    • 10 paid holidays
    • Tuition reimbursement
    • Company social events
    • Philanthropic opportunities 

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed